Luxury Mattress Topper - CloudComfort

We offer Free Shipping on all orders within contiguous Australia.*

The usual time for order delivery is divided as follows:

• Processing time: All orders are usually sent to Australia Post and DHL Express for dispatch within one business day after the order is placed, and payment is received.
• Shipping time refers to the time it takes for items to be shipped from our warehouse to the destination.

Australia

Standard Post takes 3 to 5 days.

Australia Post Express Parcel takes 1 to 3 days.

New Zealand

DHL Express takes 3 to 12 days.

Canada & UK & USA

DHL Express takes 4 to 15 days.

*Please note: International orders might be charged additional duties and import taxes when arriving at the destination country. We are not responsible for the payment of extra fees.

**Same Day Dispatch for orders placed before 12:00 pm on Monday to Friday. Holidays are not included.

Changes Request

As most of our orders start being processed within the same day, we may not be able to cancel or correct shipping information once your order has been placed. We ask our customer to double-check your parcel's information details as we can not be held responsible for incorrect information.

Please check if you have selected your item's correct size and colour to avoid disappointment.

Returned parcels due to incorrect information will be charged for the new shipping. 

*Heavy and Bulky items 

Please be sure to measure and evaluate sizes before placing your order. The installation of products is not included in this service, only the delivery.

Free shipping is unavailable for heavy and bulky products as they require special delivery and/or handling.

Warranty Policy

At Body Massager Australia, we believe in providing high-quality products that meet your needs and expectations. We understand that sometimes unforeseen issues may arise, which is why we offer a comprehensive warranty policy to ensure your peace of mind. Please take a moment to familiarize yourself with the details of our warranty policy outlined below.

Does My Product Have a Warranty?

Absolutely! We stand behind the quality and craftsmanship of all our products. Every item you purchase from Body Massager Australia comes with a one-year manufacturer's warranty starting from the moment you receive it. This warranty covers any manufacturing defects that may affect the functionality or performance of your product.

How to Request Warranty Service?

In the unlikely event that you encounter an issue with your purchased item, we've made it easy for you to request warranty service. Simply email us at info@bodymassager.com.au and provide us with the invoice provided in your order confirmation. In your email, kindly describe the issue you are experiencing with your item in as much detail as possible.

Our team will promptly review your request and verify your item's warranty eligibility. If the issue is determined to be a result of a manufacturing defect, we've got you covered!

What Does the Warranty Cover?

Our warranty policy covers manufacturing defects that may arise during the warranty period. If your item is found to be faulty due to a manufacturing defect, we will take responsibility for repairing or replacing the product, as deemed appropriate by our team.

It's important to note that the warranty time limit remains in effect, regardless of the number of repairs or replacements you may receive for the original product. In other words, any replacement product you receive will be covered by the remaining warranty period of the original item.

What Isn't Covered by the Warranty?

While we strive to provide top-notch products, it's essential to understand that our warranty policy does not cover defects caused by poor maintenance or misuse of the product. We kindly ask that you take proper care of your purchased item to ensure its longevity and performance.

If the defect is determined to be a result of poor maintenance or misuse, it will not be eligible for warranty service. However, we will still be available to assist you in finding a solution and providing any necessary repair services at an additional cost.

We're Here to Help!

At Body Massager Australia, we value our customers and their satisfaction. If you have any questions or concerns regarding our warranty policy, please don't hesitate to reach out to us. Our dedicated customer support team is ready to assist you and provide the necessary guidance to ensure a smooth warranty service experience.

Thank you for choosing Body Massager Australia. We appreciate your trust in our products, and we are committed to delivering exceptional customer service and support.