Shipping & Handling
Free delivery Australia-wide on every order.
Dispatch
Orders placed before 12 pm Sydney time, Monday to Friday, ship the same day from our Sydney warehouse. Orders placed after 12 pm, on weekends or on public holidays ship the next business day. Pre-orders ship as soon as stock arrives. We ship with Australia Post, and you'll receive a tracking number by email once your order ships.
Delivery times in Australia (after dispatch)
- Sydney, Melbourne and Brisbane: 1 to 3 business days
- Perth: 2 to 6 business days
- Other areas: 3 to 5 business days
Express shipping is available at checkout if you need your order sooner.
New Zealand
3 to 7 business days. Shipping is priced by weight at checkout.
UK, USA and Canada
7 to 15 business days. International orders may be charged import duties and taxes on arrival, which are the buyer's responsibility.
Changes to your order
Most orders are processed the same day, so we may not be able to cancel an order or change the shipping details once it has been placed. Please double-check your address, size and colour before ordering. Parcels returned because of incorrect details will be charged for re-delivery.
Chillers and ice tubs
Chillers and ice tubs are delivered to your door; installation isn't included. Please measure your space before ordering.